Denmark
Please see instructions here.

United States
Please send an e-mail to info@nunoo.dk for instructions.

Norway
Please send an e-mail to info@nunoo.dk for instructions.

EU
Follow the instructions below:

Return Policy

You have 14 days to return your items, starting from the day you receive them.

When returning a product, please include the original delivery note with your order number and full name.

You can purchase a return label using our return portal here:
🔗 https://nnoo.webshipper.io/returns_public/1

If you prefer not to use our return portal, please contact us at info@nunoo.dk and await approval of your return before shipping. Include your order number (EUR-XXXXXX) in the email.

Please note:

• We are not responsible for lost or damaged items during return shipping if you don’t use our return portal.
• We recommend using tracked shipping or our return portal to ensure safe delivery.
• Returns must be sent to the correct address in Denmark – we do not collect parcels from parcel shops.
• DAO does not deliver to business addresses, so please choose another courier.

To be eligible for a full refund, the item must be in unused condition — just like trying it on in a physical store. If the item shows signs of use beyond that, it cannot be returned.

Once we receive and approve your return, the refund will be processed to your original payment method. This may take up to 3–5 business days.

Returns from outside Denmark must be paid for by the buyer. Returns from within Denmark are free.

The package must be returned here:
Núnoo
Generatorvej 8A, Port 5
2860 Søborg
Denmark